Discover how Melissa collaborates with teams to transform websites, modernized content systems, and develop training tools.
Platform Upgrade & Redesign
As a member of the website management team, I assisted in the transformation of a complex digital ecosystem into a modern, accessible experience.
Worked across creative and technical teams to bring the redesigned platform to life — collaborating with agency stakeholders, CIO’s design and development teams.
Organizational Change
Led cross-bureau coordination during major organizational transitions—partnering with program managers and CIO teams to ensure thousands of web pages were accurately updated and seamlessly aligned with new structures.
Communications
Developed Standard Operating Procedures (SOPs) for all major internal and external website functions in collaboration with the web team.
In a joint effort with the staff trainer, created and distributed essential training resources to global staff via e-newsletters, online forum, shared drive.
Trained mission and bureau staff to use the updated Drupal CMS, streamline content, improve navigation, and ensure design consistency.
Testimonial
“Melissa is a joy to work with! During our time together at USAID, Melissa managed several projects and ensured deliverables were organized and on time. “
– Maggie N., Trainer
Richmond, VA
Education Technology
Developed rich, multi-media learning assets (videos, podcasts, motion graphics, e-books) to present authentic stories that catered to various learning styles on an educational platform.
Cultivated strong partnerships with Peace Corps volunteers and education specialists to ensure all story content was pedagogically sound and directly supported defined learning outcomes.
Oversaw all content capture and production, coordinating the collection of volunteer images, video clips, and voice recordings (both remote and on-site), and successfully integrating the resulting assets into interactive educational modules.
Analytics
Managed and analyzed key performance indicators (KPIs), compiling comprehensive reports on web analytics, third-party marketing ROI (via click rates), and audience insights (from surveys) to inform strategic team decisions.
Testimonial
“Melissa Morales was an innovative and invaluable member of our Peace Corps World Wise Schools team. Her technology and content expertise were instrumental to the strategic expansion of our educational website. Through her work, our online resources grew exponentially, becoming more dynamic and engaging for our school audience across the nation.”